Privacy Policy

1. Introduction and Scope

RelayMesh ("Company," "we," "us," or "our") operates the relaymesh.digital website and related services ("Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to protecting your privacy and ensuring you have a positive experience on our website. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and email address
• Phone number and mailing address
• Company name and job title
• Payment information (processed securely by third parties)
• Any information you provide through forms, surveys, or communications

2.2 Usage Data

When you access our website, we automatically collect certain information about your device and interaction with our site, including:

• IP address and device identifier
• Browser type and version
• Pages visited and time spent on each page
• Referring website and navigation paths
• Geographic location (city/country level)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. This includes:

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Functionality cookies to remember preferences
• Marketing cookies (if applicable) to personalize content

See our Cookie Policy for more information.

3. How We Use Your Information

We use the information we collect for various purposes:

• Providing and maintaining our Services
• Processing requests and transactions
• Sending administrative and informational communications
• Responding to inquiries and providing customer support
• Analyzing website usage and improving our Services
• Marketing and promotional communications (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Data Sharing and Third Parties

We do not sell your personal information. However, we may share your information with:

• Service Providers: Third parties who assist us in operating our website and conducting our business (payment processors, hosting providers, analytics services)
• Business Partners: With your consent, to offer joint services or opportunities
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or asset sale
• Publicly Available Information: Information you choose to make public on our platform

5. Data Retention Policies

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account information is retained while your account is active
• Customer support records are retained for 3 years
• Marketing preferences are retained until you unsubscribe
• Transaction data is retained for 7 years for financial compliance

You can request deletion of your information at any time, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request correction of inaccurate data
• Right to Deletion: Request deletion of your data (subject to exceptions)
• Right to Withdraw Consent: Withdraw consent for marketing communications
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your information

To exercise any of these rights, contact us at contact@relaymesh.digital with "Privacy Request" in the subject line.

7. Data Protection Compliance

RelayMesh complies with applicable data protection laws including:

• Indonesia: Law No. 27 of 2022 on Data Protection (Law on Personal Data Protection)
• ASEAN: ASEAN Framework on Personal Data Protection
• International Standards: ISO 27001 Information Security Management

8. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account if applicable.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Services, you consent to the transfer of your information to countries outside your country of residence.

10. Security Measures

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no security system is completely secure. We cannot guarantee absolute security of your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the website. Your continued use of our Services following posting of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days. If you believe your privacy rights have been violated, you also have the right to lodge a complaint with your local data protection authority.

13. Disclaimer

This website is for informational and promotional purposes only. The information provided is accurate to the best of our knowledge as of the date of publication but may be subject to change without notice. We are not responsible for any consequences arising from the use of this website or reliance on the information contained herein.