Frequently Asked Questions

RelayMesh is an advanced business analytics platform designed for enterprises across Southeast Asia. We provide real-time dashboards, predictive analytics, and business intelligence solutions that enable data-driven decision-making. Our platform processes billions of data points daily, providing insights across retail, finance, logistics, telecommunications, and other industries.

RelayMesh is ideal for mid-to-large enterprises that need advanced analytics capabilities. We serve companies in retail, finance, logistics, telecommunications, healthcare, and manufacturing sectors. Any organization with significant data volumes looking to generate actionable insights can benefit from our platform.

RelayMesh serves enterprises across Southeast Asia, including Indonesia, Thailand, Vietnam, Malaysia, and Singapore. We have regional offices and dedicated support teams in major markets to provide localized solutions and 24/7 support in regional time zones.

Data security is our top priority. We employ bank-grade encryption, multi-layer security protocols, and comply with international standards including ISO 27001. Our infrastructure is hosted on secure cloud providers with redundancy and regular security audits. We also comply with regional data protection regulations like Indonesia's Law No. 27 of 2022.

RelayMesh can integrate with virtually any data source including relational databases (MySQL, PostgreSQL, SQL Server), data warehouses (Snowflake, BigQuery), APIs, cloud services (AWS, Google Cloud), and file-based sources. We provide pre-built connectors for popular platforms and custom integration support for specialized systems.

Most implementations can be operational within 2-6 weeks depending on complexity. We handle the setup process, including data integration, dashboard configuration, and user training. Our dedicated onboarding team works with you throughout the implementation to ensure smooth deployment.

Yes, our dashboards are highly customizable. Users can drag-and-drop widgets, choose from various visualization types, add filters and parameters, and create personalized views. Our design team can also help create custom dashboards aligned with your specific reporting needs.

Absolutely. Our platform is fully responsive and optimized for mobile devices including iOS and Android. Users can access dashboards, view metrics, and receive alerts from their smartphones or tablets, making analytics accessible anywhere, anytime.

RelayMesh supports descriptive analytics (what happened), diagnostic analytics (why it happened), predictive analytics (what will happen), and prescriptive analytics (what to do). We offer real-time dashboards, trend analysis, forecasting, anomaly detection, customer segmentation, and machine learning-based insights.

Yes, we provide comprehensive training programs including initial onboarding, user training for different roles, advanced analytics training, and ongoing support. We offer both online training sessions and on-site training depending on your preferences.

We provide 24/7 dedicated support with response times based on issue severity. Our support team is available via phone, email, and ticketing system. We also offer premium support packages with dedicated account managers and priority response times for critical issues.

Yes, our technical team assists with complete data migration from your existing systems. We develop migration plans, handle ETL processes, validate data integrity, and ensure minimal disruption to your operations during the transition.

Most clients see measurable ROI within 3-6 months through improved decision-making, cost optimization, and revenue growth. Early insights often come within weeks of implementation as teams begin leveraging real-time data for operational decisions.

We offer flexible pricing based on data volume, number of users, and features needed. Typically, pricing includes setup fees, monthly/annual subscription costs, and optional premium support. We provide transparent quotes tailored to your specific requirements.

Yes, we offer demonstration instances and pilot programs. Contact our sales team to discuss a trial period where you can evaluate the platform with your own data.

We typically offer flexible contract terms ranging from monthly to multi-year agreements. Custom terms are available based on your business needs. We also provide service level agreements guaranteeing platform availability and support response times.